Your personal information is YOUR information

Koala Conservation Australia Limited. acknowledges that your privacy is very important to you and that you have a right to control your personal information. Unless you give us explicit, written consent to act otherwise, the following policy will govern how Koala Conservation Australia Limited. handles your personal information and safeguards your privacy whilst we hold any such information. Koala Preservation Society of N.S.W. Inc. is firmly committed to protecting your personal information and giving you a choice in who can use your personal information and how it can be used.

Collecting personal information about you

Whenever you visit our site, our servers automatically record information about your usage of our website, such as the time of the visit, its duration and the pages which you visit. This is intended to help us to understand what parts of the Website our users enjoy the most, and to help us to ensure that any advertising is most directly relevant to your interests. The information we collect about you remains anonymous, and we do not link it to any other personal information. If you do not want us to retain any information at all, even in an anonymous form, you can use the Preferences on your browser program to remove all cookies and set the browser not to accept cookies in the future. Any further collection of your personal information than that explained above will only occur with consent from you. Koala Conservation Australia Limited. only collects information from your use of our Website. We do not collect information about you from other organizations or from other websites that you may visit.

Our use of cookies

Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Most Web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your browser to refuse cookies. The use of cookies can enhance your enjoyment of what is offered by Koala Conservation Australia Limited., because cookies can help personalise your experience of our website. They can make it easier for you to shop online and can ensure that information provided to you is most relevant to your interests. Cookies in and of themselves do not personally identify users, although they do identify a user’s browser. The cookies simply contain a unique identifier which helps us to know what our customers find interesting and useful on our website, almost like a continuing questionnaire.

Using and disclosing your personal information

Koala Conservation Australia Limited. will not use or disclose any information about you without your consent, or access your communications on our websites, unless: * Required by law. * To implement our terms of use. * To protect the rights or property of Koala Conservation Australia Limited., any Koala Conservation Australia Limited. user, or any member of the public. * To lessen a serious threat to a person’s health or safety.

Circulation of your personal information

Koala Conservation Australia Limited. acknowledges the trust you place in us when you give us personal information. We will not give any of your personal information to advertisers or any other organisation without your express consent.

“Spam” (promotional email)

If you are receiving promotional information about Koala Conservation Australia Limited. and do not wish to receive this information any longer, you may remove your name from our list by emailing us at info@koalahospital.org.au and asking to be removed from our mailing list. Please allow seven days for this request to be processed.

Storage and security of your personal information

Koala Conservation Australia Limited. will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. In addition, our employees and the contractors and agents who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Koala Conservation Australia Limited.. However, Koala Conservation Australia Limited. will not be held responsible for events arising from unauthorised access to your personal information.

Accessing the information we keep about you

If you wish to know what information we hold about you whilst you have been logged onto the Website, please send an email to us at info@koalahospital.org.au with Privacy Information as the Subject. We will endeavour to respond to your request within 7 days.

Koala Conservation Australia Limited. and links to other websites

Koala Conservation Australia Limited. will occasionally, as the site develops, provide links to websites outside of the Koala hospital Website, as well as to third party Website sites. These linked sites are not under the control of Koala Conservation Australia Limited., and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using their websites.

What to do if you have a problem or question

If Koala Conservation Australia Limited. becomes aware of any ongoing concerns or problems with external sites linked to our Website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our privacy policy, or you have a problem or complaint, please contact us via email as outlined previously.

Changes in the future

Our commitment to make Koala Conservation Australia Limited. Australia’s leading Web website means that we are constantly adding new sites and features to the Website. Because of this, from time to time, our policies will be reviewed and may be revised. Koala Conservation Australia Limited. reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.

Further information on privacy

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website.

Products and Pricing

Koala Conservation Australia Limited. will, as our website continues to expand, frequently make changes and updates to the site. If you have requested, you will receive a notification by email whenever our on-line product range is updated, or any other significant development to the site takes place.

Notification of Postage and Handling Costs

It is very difficult for us to anticipate ever-changing postal rates, and for this reason, until further notice, the postage and handling costs for your order will be calculated after your order has been received. You will receive an email that not only confirms the details of your order, but that also clearly states the cost of postage and the estimated time of delivery of your goods.

Credit Card Fraud

Koala Conservation Australia Limited. are not responsible and do not take responsibility for anyone who incur any fraud or loss of money whilst using this website. We do not hold any of your credit card details on our server or in any of our databases and so if there are any reasons that fraud has taken place it is not likely to be due to this website’s process.

Refund Policy

All disputes regarding donations will be actioned in a timely matter. Should an error be made by Koala Conservation Australia Limited, we will make a refund as soon as possible into the same account the donation was deducted from. Any receipt reflecting this payment will become invalid and will not be tax deductible.